Shipping policy
At IFPACK, we strive to ensure a smooth and efficient delivery process for all our customers. Please read our Shipping Policy carefully before making a purchase.
Shipping Information
- Delivery Time: We aim to deliver all orders within 3-5 business days from the date of purchase. Please note that delivery times may vary depending on your location and external factors beyond our control (e.g., weather conditions, carrier delays).
- Shipping Costs: Shipping costs will be calculated at checkout based on your delivery location and the weight of the order. Any additional fees for express shipping or special handling will be displayed at checkout.
- Order Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your delivery.
- Delivery Areas: We deliver Australia-wide. For international shipping inquiries, please contact our customer support team at ifpdistributors@gmail.com.
- Shipping Partners: We partner with reliable carriers to ensure timely delivery and will use services that provide tracking and insurance for all orders.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please notify us within 7 days of receiving the order. We will arrange for a replacement or a refund at no additional cost to you.
Contact Us
For any questions or concerns regarding your order, shipping, or returns, please contact our customer service team. We are here to help and ensure your satisfaction.